Equine FAQ’s
Appointment Policy
We prefer to see our large animal patients by appointment. Emergency cases will always be seen immediately, so an occasional appointment delay is inevitable. Please call us to schedule your on-site or in-hospital appointment.
Appointment Cancellation Policy
If you need to change or cancel your appointment, please call us at (860) 653-7238. We request the courtesy of at least 48 hours’ notice for cancellations so that we may schedule another appointment in your place.
Emergencies
We are available 24 hours a day, 7 days a week to handle large animal emergencies. Please call (860) 653-7238 to speak with our veterinarian on call.
Payment Policy
We require full payment at the time that services are rendered. For your convenience, we accept cash, check, Visa, MasterCard, American Express, Discover, Debit, and Care Credit.
Return Policy
Products that have left our facility cannot be returned. However, according to manufacturer guarantee, opened bags of animal food may be returned or exchanged.
Prescription Policy
We are more than happy to process your prescription refills. We ask that you please give us as much notice as possible when refills are needed.
We do not recommend purchasing your pet’s medications from unknown online pharmacies. Our pharmacy can provide you safe, accurate refills at competitive prices.
Geographic Area Covered
All of Connecticut and Western Massachusetts.
Large Animals Treated
We treat horses, cattle, and small ruminants (goats, sheep, llamas and alpacas).
Equine Fecal Evaluation
Please provide us with 1 to 2 fresh fecal balls, minimally contaminated with bedding and not more than 24 hours old. Please refrigerate the sample prior to your appointment. Please label the bag with your name, the horse’s name and date. Samples can be dropped off at our facility in Granby or given to your veterinarian at an on-site appointment.
Equine First Aid Kit
We recommend the following items for your equine first aid kit:
- Leg Wraps (sheet cottons and track wraps)
- Duct Tape
- Epsom Salt
- Alcohol
- Antibacterial wipes
- Bandage scissors
- Betadine scrub
- Betadine solution
- Cold pack, instant
- Cotton roll, 1/2 lb.
- Exam gloves (rubber)
- Elastikon, 2” and 4”
- Flashlight
- Gauze pads, 4″x 4″
- Gauze roll bandage 4”
- Oral dosing syringe 60 cc
- Permanent marker
- Nolvasan or SSD Ointment
- Saline eye wash
- Stethoscope
- Telfa pads, 3″x 4″
- Towels
- Thermometer (digital, human)
- Co-flex/Vetwrap Bandages
- Triple antibiotic ointment, 1 oz.
- Vaseline
- Weight tape
- Kit container, plastic w/ snap lock lid
