COVID-19 Statement

COVID-19 Statement, Reopening Phase 1

Last updated on 8/03/2021

When you arrive:

  • Please park in a numbered spot.
  • Curbside service is still offered and encouraged.
  • Call and let us know you are here: 860-653-7238
  • Let us know if you would like to have a curbside appointment or in person appointment.

Appointments that will remain curbside;

  • Surgery drop off
  • Boarding and grooming drop off
  • Dental drop off
  • Technician appointments
  • Triage appointments
  • Discharges-a technician will call to go over discharge instructions

If you have an in-person appointment;

  • We will only allow one person in the building with their pet.
  • Doors will be locked; you will be escorted in by an employee.
  • Please use our hand sanitizing stations when entering the building.
  • We will still allow two clients into the building for euthanasia appointments.
  • Masks are to be worn by both client and staff.
  • If you are unable to wear a mask for any reason, your appointment will be curbside.
  • We will provide you a mask if you do not have one.
  • Please try to maintain a six-foot distance from the doctor and technician while in the exam room.

Curbside appointment

  • Staff will come out and get your pet.
  • Dr. correspondence will be done over the phone, please make sure to bring your cell phone and have it ready to receive the phone call from the doctor.
  • Wait in the parking lot for your pet to be brought out to you after the examination.

 How do you pay?

Payment is still over the phone. A receptionist will call you to settle the bill.

 How do I get my medication, retail items or food?

We will have a new pick-up window within the next few weeks for your convenience. Until then please call into the office and let a team member know you are here. 

Where do I drop off stool and urine samples

We will have a new pick-up window to drop off samples within the next few weeks. Until then please call into the office and let a team member know you are here.

Salmon Brook continues to take all necessary disinfection and preventative precautions.  Keeping our staff, patients and clients safe and healthy is a top priority. Large Animal Clients have no current changes to their procedures.