Equine FAQ's

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Appointment Policy

We prefer to see our large animal patients by appointment. Emergency cases will always be seen immediately, so an occasional appointment delay is inevitable. Please call us or use the email appointment form on our website to schedule your on-site or in-hospital appointment.

Appointment Cancellation Policy

If you need to change or cancel your appointment, please call us at (860) 653-7238. We request the courtesy of at least 48 hours’ notice for cancellations so that we may schedule another appointment in your place.

Emergencies

We are available 24 hours a day, 7 days a week to handle large animal emergencies. Please call (860) 653-7238 to speak with our veterinarian on call.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept cash, check, Visa, MasterCard, American Express, Discover, Debit, and Care Credit.

Return Policy

Products that have left our facility cannot be returned. However, according to manufacturer guarantee, opened bags of animal food may be returned or exchanged.

Prescription Policy

We are more than happy to process your prescription refills. We ask that you please give us as much notice as possible when refills are needed.

We do not recommend purchasing your pet’s medications from unknown online pharmacies. Our pharmacy can provide you safe, accurate refills at competitive prices.

Geographic Area Covered

All of Connecticut and Western Massachusetts.

Large Animals Treated

We treat horses, cattle, and small ruminants (goats, sheep, llamas and alpacas).

Equine Fecal Evaluation

Please provide us with 1 to 2 fresh fecal balls, minimally contaminated with bedding and not more than 24 hours old. Please refrigerate the sample prior to your appointment. Please label the bag with your name, the horse’s name and date. Samples can be dropped off at our facility in Granby or given to your veterinarian at an on-site appointment.